Terms & Conditions

TERMS OF USE: USERS


Version 1.0, dated October 19, 2018.

Welcome to FELOH. These terms (agreement) are the documents that detail your agreement with us when you use FELOH for posting, sharing, researching, and purchasing on the FELOH platform.


You may use FELOH and our services as long as you comply with these terms. FELOH may change this agreement at any time. Substantial changes will be sent to users via email and FELOH messaging. We will not require each user to re-consent to using the FELOH platform, however, if FELOH does change this agreement and you continue to use our platform, you have indicated your consent to the changes. If you find that you do not agree to a change in the updated agreement, then you must stop using our platform and services or your account may be terminated.


Key definitions:


•    FELOH or “our platform” refers to the FELOH app on both Android and Apple operating systems as well as the desktop version of FELOH at www.feloh.com.  Our platform also refers to the FELOH store. The FELOH store is an e-commerce marketplace where vendors (see below) can upload their products and sell to other FELOH users and non-FELOH users.


•    Hair enthusiast refers to user participants on FELOH that have a non-business account and whose purpose for participating on FELOH is primarily to research and purchase hair care products.


•    Influencer refers to user participants on FELOH that create hair-related content for the purposes of self-branding, creating a following, and building alliances with hair care brands.


•    Hair artist refers to user participants on FELOH that are either hair stylists or barbers.


•    Brand/retailer refers to user participants on FELOH that have created a business page for the purpose of promoting their business on FELOH.


•    Vendor refers to user participants on FELOH that list and sell items in the FELOH store.


•    FELOH dollars refer to the monetary rewards that FELOH users accrue from engaging in certain actions on FELOH.


1. WHAT WE DO

FELOH is the ultimate social media and e-commerce platform for hair care and beauty and grooming.  Our platform allows users to post hair-related content such as videos and pictures, and tag them with brands and hair types associated with the post.  Users also have the ability to search for products, style inspiration, or other users (other hair enthusiasts, hair artists, influencers, or brands/retailers) based on filtering criteria such as hair-type, hashtags, and location. Users, as well as non-users can also search for and purchase items listed on the FELOH store.  What makes FELOH unique is that we offer users rewards in the form of FELOH dollars (see below section on FELOH dollars) when they interact on our platform. FELOH dollars have a set monetary value and are applied to purchases made only in the FELOH store.


2. FELOH DOLLARS

FELOH dollars are monetary rewards that FELOH gives to active users on our platform.  When users engage in certain actions on FELOH, they earn FELOH dollars to spend in the FELOH store.  FELOH dollars have a flexible value based on the U.S. dollar value (USD).  The current value of the FELOH dollar (FELOD) is $1 FELOD to $0.10 USD. The value of the FELOH dollar is subject to change at any time to keep consistent with  market fluctuations and trends.


Earning FELOH dollars

Users can earn FELOH dollars in a variety of ways.  One way users can earn FELOH dollars is by inviting other users to download FELOH. When an invited user accepts and downloads the app, the inviting FELOH user earns $3 FELOD.  We will continue to roll out new ways users can earn FELOH dollars over the upcoming year.  FELOH will notify users of new ways to earn FELOH dollars by sending push notifications, messages, and emails.


FELOH dollar fraud

Using automated systems such as an autobot to mimic FELOH engagement activity on your behalf for the purposes of earning FELOH dollars is strictly prohibited.  Failure to comply with this term will result in immediate termination of your FELOH account and access to FELOH’s services.


Users are not permitted to resale FELOH dollars to other users.  Engaging in this activity will result in immediate termination of your FELOH account and access to FELOH’s services.


Using FELOH dollars

When purchasing items in the FELOH store, 10% of your FELOH dollars will automatically be applied to each transaction you make.  For example, if you have $500 FELOH dollars in your wallet, $50 FELOD or $5 USD will automatically be deducted from the cost of your purchase.


3. EMAIL POLICY

We may send you updates regarding FELOH policy changes, ways to earn FELOH dollars, or other updates via email.  By registering on FELOH, you consent to periodic email updates from us.  If you would rather not receive emails from FELOH, please send an email to support@feloh.com and you will be unsubscribed from any further emails. However, after unsubscribing, you will still receive emails relating to your purchases and transactions made under your FELOH account as a way to keep record of your transactions.


 4. PRIVACY POLICY

Our goal is to keep your information safe, while offering you the best platform to discover hair inspiration, hair artists, and products that best fit your needs.  You should be aware that all of the information sent through FELOH or over the Internet cannot be protected, and FELOH cannot guarantee the security of any information or communications you may send. Your safety and privacy is important to us, so whether you are a hair enthusiast, vendor, influencer, or hair artist, please take a moment to get to know our practices listed in the privacy policy.  If you have any questions or concerns, please contact us at support@feloh.com.


5. INTELLECTUAL PROPERTY AND GRANT OF RIGHTS TO USER

The FELOH platform and its content is protected by copyright, trademark, patent and other intellectual property laws. You may not use the FELOH content in any way, including but not limited to copying, displaying, selling or publishing any of the FELOH content. Any use of the FELOH content without written authorization from FELOH will be considered a breach of the agreement.


6. CONTENT

FELOH users may upload photographs or images, videos, and other posts whenever they choose. Content will be shared across the FELOH platform and may be discoverable by other users that follow you or that do not follow you. Content uploaded to the FELOH platform cannot be illegal, threatening, obscene, racist, pornographic or in violation of this agreement. By uploading content to the platform you grant FELOH the right to use the content on and off the FELOH platform in all media now known or later developed. If you do not wish to grant such rights to FELOH, do not upload any user content to the platform.  FELOH is not responsible or liable in any way for any content that you or any third party submits to the platform. 


7. PAYMENTS

Checking out of the FELOH store

The FELOH store behaves as an e-commerce marketplace similar to Amazon and Ebay.  To purchase items on the FELOH store, users must submit payment information on the platform for processing.  Users may choose to pay for products and/or services rendered via the FELOH platform in the following methods: 

a. Pay for purchases via PayPal,

b. Pay for purchases via credit or debit card information or other payment method when checking out.


Payments may include a shipping fee imposed by the vendor.  FELOH does not add any additional costs to the price of items.  Prices are strictly controlled by the vendor.


By providing your payment data to us, you represent and warrant that you are legally authorized to:

c. To provide such payment data, and

d. Make payments using the payment data provided.


To the extent permitted by applicable law, you acknowledge and agree that we may use third-party service providers to process payments, manage payment cards, and secure your card information. FELOH provides vending services as a convenience and is not liable for services or products purchased on our platform.  Please see the disputes section in cases of customer-vendor disputes.


In addition, you acknowledge and agree that under no circumstances we are liable for any payments which do not complete due to:

e. Insufficient funds on your account used for payment;

f. Incorrect, incomplete, or outdated payment data provided by you; or

g. Any other circumstances beyond our control.


Participating in auction purchases

Users may bid on auction items listed in the FELOH store.  Users may bid on items at any time.  If the user wins the auctioned item, the user will have 10 minutes to complete the purchase transaction.  If the transaction is not completed in the allotted time, the user forfeits the item and it is re-listed in the FELOH store.


Return policy and vendor disputes

Some vendors may opt to have a no-return policy.  In such cases, all sales are final.  If vendors permit a return policy, items returned must be in un-used condition.  Users may contact vendors directly on the FELOH platform in the case of product disputes.  If disputes cannot be reconciled, users can email support@feloh.com, and we will reconcile the issue.  Users may be reimbursed for the price of the purchase or given a FELOH credit (not subject to FELOH dollar restrictions) to be used for future purchases depending on the nature of the dispute.


8. ACCESS AND INTERFERENCE

By using FELOH, you agree not to:

a. Use any robot, virus, spider, scraper or other automatic device to access the platform for the purposes of earning FELOH dollars.

b. Take any action that imposes or may impose (as determined by FELOH) an unreasonable or disproportionately large load on the platform.

c. Implement any manual processes to monitor or copy FELOH’s content from our platform without express written permission of FELOH.

d. Utilize any device, software or routine that will interfere or attempt to interfere with the functionality of our platform.


9. LIMITATION OF LIABILITY

FELOH, as well as any third party that directs or refers you to our platform, will not be held responsible for any damages of any kind connected with:

a. Any use of the services or products purchased through the platform;

b. Any failure or delay and/or;

c. The performance or non-performance of any vendor in connection with FELOH or any services and/or products of vendor.


FELOH is not an agent of and is not connected with any affiliated vendor in which user has purchased goods or services. You understand and agree that any third party directing you the platform FELOH by referral link or any other means is not liable to you for any reason whatsoever, including but not limited to damages or loss associated with the use of the platform or the FELOH content.


End of User Agreement.



TERMS OF USE: VENDORS


Version 1.0, dated October 19, 2018.


Welcome to FELOH.  These terms (agreement) are the documents that detail your agreement with us when you (the vendor) use FELOH for listing items for purchase in the FELOH store.  You may use FELOH and our services as long as you comply with these terms. If you do not agree, you will not be permitted to use FELOH or your FELOH account may be terminated after breaching any term outlined in this agreement.


FELOH may change this agreement at any time.  Vendors will be notified via email of any substantial change in this agreement that may affect conducting business on FELOH.  If FELOH does change this agreement and you continue to use our platform, you have indicated your consent to the changes. If you find that you do not agree to a change in the updated agreement, then you must stop using our platform and services or your account may be terminated.


1. SERVICES

This agreement permits vendors to list beauty/grooming and hair-related products for sell in the FELOH store.


2. PRODUCT RESTRICTIONS

Products listed on FELOH will be reviewed by a FELOH representative before the listing is activated.  Products must be related to the beauty and grooming industry with a focus on hair care or products associated with a hair-related brand.  Examples of eligible items sold on FELOH include but are not limited to: shampoos, conditioners, oils, electric and non-electric tools, hair extensions, wigs, head wraps and hats, hair growth supplements, t-shirts and other swag associated with a hair care brand. 


Items outside of the scope of hair-focused beauty and grooming may be denied to use our platform for sells.  Items may not be toxic, poisonous, illegally acquired, tampered with, or in need of a prescription for use.  Such items attempted to be sold on the FELOH platform will result in immediate termination of vendor access to FELOH’s selling services.


3. FEES

The initial listing on the platform is free.  In order to sell on FELOH, Brands/businesses and retailers must first create a business profile on the platform.  Following the registration (creation of a FELOH account and profile), the company/seller may be asked by a FELOH representative to become a FELOH vendor, or the seller may contact us at hello@feloh.com any time and request to become a FELOH vendor.  Vendors must send FELOH submit via email or app/web submission on FELOH the item name, description, and relevant pictures it would like to list in the FELOH store.  Once this information is submitted, a FELOH representative will assist the vendor in creating the listing and the listing will become active to the public (both on and off of the FELOH platform).  Vendors will also be asked to link a bank account or PayPal account to their FELOH vendor profile so that processed payments can be released to the vendor after a purchase. The Vendor's listing shall remain free and public. When a vendor’s item is sold, FELOH will earn a flat rate of 10% commission on the cost of the item sold.  The vendor will be responsible for covering or adding a shipping fee to the cost of the item if needed.


4. SELLING RULES

a.     When an item is sold on the platform, the vendor will receive a FELOH notification indicating that an item has been sold.  This notification will include the item(s) purchased, the quantity, name of customer, and shipping address.


B.    Vendors are required to ship the sold item within 48 business hours o